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Communication! Communication! Communication!

What is the best way to communicate with you?

Everybody has a different communication style and time for communication. We understand that mornings and afternoons can be a little rushed, and not the best time to discuss your child. We have many types of communication we use for families in the Service just like you. 2.1.9

Confidentially and Discretion

Information received through written and spoken communication with families will be treated with discretion.

At any time if you require a private discussion with our Educators, please inform us. This can happen face to face or by phone.

Ways we will be communicating the events of the Service by:

  • Face to face verbal interactions at arrival and departure times.
  • Regular newsletters which will be sent home via the children’s individual pockets once a month.
  • A message section on the day book, where brief notes can be left between Educators and parents.
  • A notice board where various messages and notices are displayed advertising current issues and up coming events.
  • Regular parent meetings are held where parents can raise any issues or topics they feel relevant and contribute to decision making.
  • A fees/communication box is located in the Service. Parents are able to leave more detailed written messages, for the purpose of expressing concerns, positive or evaluative input that they feel they need to let Educators know about. These can be anonymous if so desired.
  • Occasionally Educators will ask parents to complete short surveys in order to maintain up to date records and seek parent feedback on various topics.
  • Each family will be allocated an individual ‘files’ in which newsletters, accounts and other written communication will be placed. It is the parent’s responsibility to read these notices and ensure they are aware of current issues and events in the Service.
  • Policies will be regularly reviewed in a variety of ways (sign in area, newsletters and via files to enable parent comment on Service practices).

Communication and Educators

What can you expect from Educators?

  • Educators will make efforts to communicate effectively with families.
  • Educators will inform families promptly and sensitively of any out of the ordinary incidents affecting their child.
  • Educators will share with children’s families some of the specific interactions they had with the children during the day.
  • Information on children’s eating and sleeping patterns at the Service will be provided to families through verbal communication and through the room sign in sheet.
  • When families and Educators make a joint decision that affect children’s progress, interest and experience, a record will be kept in the appropriate form. (These may include new events like toilet training.)

Please feel free at any time in person, by phone or email to discuss your child’s progress, relationship, interest and experiences.

Grievances, Complaints and Feedback

If for any reason you are not happy with the Service’s level of care or care environment we want to know immediately. You can discuss this with Educators or formally write a letter. When any matter is raised the Service will be following our Grievance Procedure Policy. All Service policies are made available to parents. Positive feedback is most welcome too.

Court Orders

Parents must notify the Service if there are any Court Orders affecting residency of their children and a copy is required for the Service. Without a Court Order we cannot stop a parent collecting your child.

Arrival and Departure

For safety and security reasons ALL children must be signed in on arrival, and signed out on departure. The times must be noted. No child will be allowed to leave our Service with a person who is not stated on the enrolment form, unless prior arrangements are made with Nominated Supervisor. Signatures and times are important; if no signatures or times are entered it may be deducted from your tax return at the end of the financial year, at full fees.

Attendance and Absence

Once a child is enrolled at the Service, payment of fees must be continued during the child’s absence for illness, public holidays, holidays, etc. When a child is absent for any reason we must be notified. The Service is open for fifty weeks per year; the only period during which we are closed is Public Holidays and two weeks at Christmas. Dates will be advised.

Allowable Absences

Refer to DEEWR for allowable absences